The GC550 is compatible with BWC Manager V3.0.20.000, which can be downloaded here - https://hidrive.ionos.com/share/i-xztjfbvf

The default username and password will be provided by the Speak-IT service team. 

- Check your Device Manager for this entry:

If this device does not appear as above (likely Amba ***), identify the device (easiest way to identify is to unplug/plug in the device and see what entry disappears/reappears in your Device Manager). 

- Download and extract the correct device drivers: https://hidrive.ionos.com/share/6j3biyw14w

- Find the incorrectly labelled device

- Right click > properties

- Go to 'driver' tab

- Click 'update driver'

- Click 'Browse my computer for drivers'

- Find the extracted folder and click OK:

- Click 'OK' on the next step - the device should now appear as below:

- Unplug device, reload BWC Manager, and try again. Device should connect upon the correct password entry.